*It will normally take approximately 2-3 business days to process your shipment. In the case of custom-built products, processing time will be longer.

*Once your order is processed, you will receive an Email confirmation letting you know when your package was shipped and a tracking number (if applicable). If you don't see an Email confirmation in your inbox from KIM'S GEL CANDLES, check your bulk or junk mail box.

*If your package has been sent via a shipper that offers tracking ( FedEx, USPS.), you will receive an email confirmation with a tracking number. You may then contact the shipper directly to track your order, select the appropriate item in your order and use the links to check the status. If your product has been sent without tracking confirmation, please wait until the estimated date of arrival to contact us.

*Your order should arrive in no more than 2 to 6 business days after shipping in the Continental U.S., depending on the shipping method usually much sooner than that.

*At this time we do not ship outside the Continental United States.

KGC uses these carriers for all of our shipping needs.